🌸 Return & Refund Policy – Gausiya Fashion

• At GausiyaFashion.com, we take pride in offering high-quality handmade Kaftans, Arabic Abayas, and embroidered gowns. Each piece is carefully crafted to ensure customer satisfaction.

  Because our products are handmade and often customized, please read our return and refund policy carefully.

  ✅ 1. Eligibility for Returns

  We accept returns only under the following conditions:

  ✔ The item is ready-made (not custom-made)
  ✔ The item is unused, unworn, and unwashed
  ✔ Original tags and packaging are intact
  ✔ Return request is made within 7 days of delivery

  Custom-made or personalized orders are not eligible for return or refund, unless there is a manufacturing defect.

  ❌ 2. Non-Returnable Items

  * The following items cannot be returned:

  * Custom-made or made-to-measure products

  * Personalized designs

  * Sale or discounted items

  * Items damaged due to misuse or improper handling

  * Items returned after 7 days

  ⚠️ 3. Damaged, Defective, or Wrong Items

  If you receive a damaged, defective, or incorrect product:

  * Contact us within 48 hours of delivery

  * Send clear photos and order details

  * We will review and offer:

  * Replacement, OR

  * Full/Partial Refund

  Approval is subject to inspection.

  🌍 4. International Returns

  For international customers:

  • Return shipping costs are borne by the customer, unless the mistake is from our side.

  • Customs duties, taxes, and shipping charges are non-refundable.

  • We are not responsible for items lost during return shipping.

  We recommend using a trackable courier service.

  💳 5. Refund Process

  Once we receive and inspect your returned item:

  ✔ Approved refunds are processed within 7–10 business days
  ✔ Refunds are issued to the original payment method
  ✔ Bank processing time may vary (5–14 working days)

  Shipping charges are non-refundable.

  ⏳ 6. Order Cancellation

  • Orders can be cancelled within 24 hours of placement.

  • Once production starts, cancellation is not allowed.

  • Custom orders cannot be cancelled after confirmation.

  📦 7. Exchange Policy

  We offer exchanges only for:

  ✔ Size issues (ready-made items)
  ✔ Defective items

  Exchange requests must be made within 7 days of delivery.

  Custom orders are not eligible for exchange.

  🧵 8. Handmade Product Disclaimer

  Our products are handcrafted, so minor variations in:

  • Embroidery

  • Color

  • Pattern

  • Fabric texture

  are natural and not considered defects.

  📩 9. How to Request a Return or Refund

  To start a return or refund, contact us:

  📧 Email: gausiyafashions@gmail.com

  WhatsApp no :+919892816425
  Include:

  * Order number

  * Product photos

  * Reason for return

  Our team will guide you within 24–48 hours.

  📜 10. Policy Updates

  Gausiya Fashion reserves the right to modify this policy at any time without prior notice. Updated policies will be posted on our website.